FAQ

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

• What type of hotel is Petit Palace Lealtad Plaza?

  Located in front of the Buen Retiro Park and the Paseo del Prado in Madrid, the Petit Palace Lealtad Plaza is a boutique hotel designed for travelers like you, offering all the essential services for a perfect stay.

• What category does Petit Palace Lealtad Plaza belong to?

  The Petit Palace Lealtad Plaza is a 4-star hotel, providing an exceptional experience in Madrid's Landscape of Light, next to the Paseo del Prado, Puerta de Alcalá, and the Retiro Park, with all the necessary services for a boutique stay.

• Who is Petit Palace Lealtad Plaza oriented towards?

  Adapted for different types of travelers, such as families with children, couples, adults, groups of friends, and professionals, the Petit Palace Lealtad Plaza is considered one of the best family hotels in Madrid.

• Is Petit Palace Lealtad Plaza suitable for families with children?

  This hotel is ideal for families with children due to its comprehensive range of services and its location next to the Retiro Park. It offers various family services, from cribs to specially designed breakfasts for the little ones. Explore the experience in Petit Palace's family hotels.

• What are the check-in and check-out times at Petit Palace Lealtad Plaza?

  The check-in time at Petit Palace Lealtad Plaza is at 2:00 PM, while check-out is at 12:00 PM.

• Is it possible to check in earlier than the designated time at Petit Palace Lealtad Plaza?

  Yes, early check-in at Petit Palace Lealtad Plaza is possible subject to availability. Contact our reception team to confirm this possibility.

• Can you stay in Petit Palace Lealtad Plaza after checking out?

  The Petit Palace Lealtad Plaza provides access to its common areas, such as the reception and lobby, and offers a luggage storage service while you enjoy the city until the last moment.

• If I arrive early at Petit Palace Lealtad Plaza, can I enjoy the facilities?

  Welcome to the Petit Palace Lealtad Plaza. If you arrive early, you can enjoy our beautiful building and a relaxation area in the reception while we prepare your room. Get in touch with our reception and discover the hotel's services.

• Can I store my luggage before check-in or after check-out at Petit Palace Lealtad Plaza?

  Yes, at Petit Palace Lealtad Plaza, we take care of your luggage if needed. Please contact our reception staff to arrange your bags before and after your stay.

• Does Petit Palace Lealtad Plaza serve a buffet breakfast?

  The breakfast at Petit Palace Lealtad Plaza offers a classic or healthy buffet with a variety of sweet and savory options, as well as regular items for children.

• Are there dining options available for people with food intolerances at Petit Palace Lealtad Plaza?

  The buffet breakfast at Petit Palace Lealtad Plaza includes alternatives for travelers with allergies or intolerances, such as gluten-free, vegan options, and healthy food. Contact us to learn about our available alternatives.

• Does Petit Palace Lealtad Plaza have a restaurant?

  No, Petit Palace Lealtad Plaza does not have its own restaurant. It has a breakfast room and areas for private events but does not have a dedicated restaurant on its premises.

• Is breakfast complimentary at Petit Palace Lealtad Plaza?

  You can choose to stay with or without breakfast included at Petit Palace Lealtad Plaza. Even if you decide to forgo it, you still have the option to enjoy it for an additional cost.

• What are the breakfast hours at Petit Palace Lealtad Plaza?

  Enjoy breakfast at Petit Palace Lealtad Plaza from Monday to Friday from 7:00 AM to 10:30 AM and weekends from 8:00 AM to 11:00 AM.

• Are cots available in the rooms at Petit Palace Lealtad Plaza?

  At Petit Palace Lealtad Plaza, a family-oriented hotel, we provide baby cribs. Request one when booking or at reception, and we will set it up in your room for your baby's comfort.

• Does Petit Palace Lealtad Plaza offer laundry service?

  Yes, Petit Palace Lealtad Plaza offers laundry service during your stay. Inquire at reception to learn about the terms of this service, including delivery times and additional costs.

• What types of rooms does Petit Palace Lealtad Plaza have?

  At Petit Palace Lealtad Plaza, you'll find small double, double, double rooms overlooking the Retiro Park, triple, quadruple, junior suite, and apartments with views of the Retiro Park.

• Are there safes in the rooms at Petit Palace Lealtad Plaza?

  Yes, all rooms at Petit Palace Lealtad Plaza have a safety box for your convenience.

• Are hairdryers available at Petit Palace Lealtad Plaza in the rooms?

  Yes, all rooms at Petit Palace Lealtad Plaza have a hairdryer available in the bathroom.

• Are there minibars or refrigerators in the rooms at Petit Palace Lealtad Plaza?

  Yes, all rooms at Petit Palace Lealtad Plaza have a minibar to store drinks, food, or items that require refrigeration.

• Is Petit Palace Lealtad Plaza a pet-friendly accommodation?

  Yes, Petit Palace Lealtad Plaza is a pet-friendly accommodation that accepts dogs, birds, cats, and other domestic pets.

• Are pets allowed in the rooms at Petit Palace Lealtad Plaza?

  Yes, Petit Palace Lealtad Plaza is a pet-friendly hotel and allows you to stay with your furry companion in the room you reserve.

• Is there a cost for accommodating pets at Petit Palace Lealtad Plaza?

  Yes, Petit Palace Lealtad Plaza is pet-friendly and has no additional costs if you book through our official website. If you book through an unofficial website, the additional cost for the pet's stay is €25.

• What pet services does Petit Palace Lealtad Plaza offer?

  At Petit Palace Lealtad Plaza, we provide special feeding bowls and beds for your pet.

• In what languages is reception attended at Petit Palace Lealtad Plaza?

  At Petit Palace Lealtad Plaza, our reception team will be delighted to assist you in English, French, German, Italian, Portuguese, Dutch, and Spanish.

• What services does Petit Palace Lealtad Plaza offer at reception?

  At Petit Palace Lealtad Plaza, we offer useful services such as Wi-Fi internet, laundry, free bicycle rental, lobby bar, MIFI device, tourist information, among others.

• What is the smoking policy at Petit Palace Lealtad Plaza?

  At Petit Palace Lealtad Plaza, smoking is prohibited in the rooms, making it a smoke-free hotel.

• Is Petit Palace Lealtad Plaza a hotel committed to environmental sustainability?

  Yes, Petit Palace Lealtad Plaza is committed to environmental management through energy efficiency programs, water conservation, waste reduction, and sustainable sourcing.

• Do the rooms at Petit Palace Lealtad Plaza have free Wi-Fi?

  The Wi-Fi internet connection at Petit Palace Lealtad Plaza is completely free for our travelers, and you can enjoy excellent internet quality both in the rooms and in the common areas.

• What parking options does Petit Palace Lealtad Plaza offer?

  At Petit Palace Lealtad Plaza, we do not have our parking, and the Antonio Maura street is a green zone with limited parking. Yes, double-parking for unloading luggage comfortably is possible. Please check at reception for more details on nearby parking (Montalbán and Serrano Park).

• Are there accessible rooms for people with disabilities at Petit Palace Lealtad Plaza?

  At Petit Palace Lealtad Plaza, you'll find accessible rooms with spacious areas and bathrooms adapted for people with disabilities. Inquire at reception to learn more about the facilities we offer for travelers with disabilities.

• Are there discounts for returning guests at Petit Palace Lealtad Plaza?

  At Petit Palace Lealtad Plaza, you'll benefit from your first stay by joining the Club Tripster, where you can enjoy a 10% discount at any of our ICON and PETITPALACE HOTELITY hotels. Accumulate reservations and get discounts on future stays, restaurants, and access to premium services. I want to be a Tripster!